THE EMBASSIES OF GOOD LIVING AG is a global co-living concept that changes the way we perceive and experience later life. It will manifest as a global network of premium residences for the 60+ demographic, where quality of life will be paramount. We believe it’s time to make people look forward to tomorrow. The first locations are in negotiations currently and we are looking for a person with a proven track record, to come on board and change the future with us.

SENIOR SERVICE DESIGNER / CX DESIGNER

July 2021, Zurich, Cologne, Amsterdam, Remote 

Our ambassadors are community members and sole focus at
THE EMBASSIES. Creating a best-in-class customer journey is at the core at THE EMBASSIES experience. As our SERVICE DESIGNER /
CX DESIGNER you will be central in designing every part of THE EMBASSIES experience both offline and online, work closely with the leadership team and be exposed to the entire EMBASSIES ecosystem.

Responsibilities

  • Defining the experience of our Ambassadors from first interaction, welcome, concierge, amenities, etc.

  • Creation/refinement of personas, service blueprints, user journeys, and wireframes

  • Role definitions incl. staff, Ambassadors, service providers, etc.

  • User interviews, surveys, reporting

  • Concept testing, prototyping

  • Sprint based collaboration

  • Remote / IRL work, co-working/flex desk (incl.)

Requirements

  • 5+ years of experience

  • Customer-centric mindset

  • Strong background in brand, customer experience, service design

  • Problem-solving mindset mindset

  • Natural curiosity for new tools and platforms and an intrinsic curiosity to learn

  • Fluency in English

  • 40+ hours/week

  • Place of work can be flexible, but regular travel is mandatory

We welcome your application incl. your expectation on financial compensation and a potential starting date.

Founded in Switzerland and globally at home, THE EMBASSIES offers a curated, premium co-living experience. Our international network of residences brings together tenants, members and visitors to create a global community of people with the good life in mind.

For real-estate opportunities, please contact